Legal Agreement

    Terms of Service

    These terms govern your use of CroPilot. Please read them carefully before using our service.

    Last updated: February 6, 2026

    Service Provider

    CROPILOT AS

    Org. nr: 937 028 245

    Elisenbergveien 17

    0265 OSLO, Norway

    legal@cropilot.ai

    Key Points (Summary Only - Read Full Terms Below)

    This summary is for convenience only and is not legally binding. The full terms below govern your use of CroPilot.

    • You must be 18+ to use CroPilot and comply with all applicable laws.
    • CroPilot modifies your website by injecting code into visitor browsers. You are responsible for testing.
    • We are NOT liable for lost revenue, orders, customers, or any business losses.
    • AI-generated recommendations may be inaccurate. Human review is required before deployment.
    • You are the Data Controller for your website visitors. You must obtain their consent.
    • 30-day money-back guarantee for first-time subscribers.
    • Payments are processed by Lemon Squeezy (Merchant of Record).
    • Service is provided "AS IS" with no guarantee of specific conversion improvements.
    • Norwegian law governs these Terms. Disputes are resolved in Oslo courts.

    1. Acceptance of Terms

    By accessing or using CroPilot ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

    These Terms constitute a legally binding agreement between you (either an individual or an entity) and CROPILOT AS ("CroPilot", "we", "us", or "our"), a Norwegian company with organization number 937 028 245.

    We reserve the right to update these Terms at any time. Material changes will be communicated via email or dashboard notification at least 30 days in advance. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

    2. Service Description

    CroPilot is an AI-powered Conversion Rate Optimization (CRO) platform. The Service includes:

    • Visitor Tracking: A JavaScript tracking script that records visitor behavior on your website
    • A/B Testing: Tools to create and run experiments with different page variants
    • Heatmaps & Analytics: Visual representations of visitor behavior
    • AI Recommendations: Machine learning-powered optimization suggestions
    • DOM Modification: Injection of code (JavaScript, CSS, HTML) to display experimental variants to your visitors

    By installing our tracking script, you authorize CroPilot to collect visitor data and modify your website's Document Object Model (DOM) to display test variants.

    3. Account Registration & Eligibility

    Eligibility

    You must be at least 18 years old and have the legal capacity to enter into binding contracts. By registering, you represent that you meet these requirements.

    Account Information

    You must provide accurate, complete, and current information during registration. You are responsible for maintaining the security of your account credentials.

    Account Responsibility

    You are responsible for all activity that occurs under your account, including any actions taken by team members you invite. Notify us immediately at support@cropilot.ai of any unauthorized access.

    4. Payment & Billing

    Merchant of Record

    All payments for CroPilot subscriptions are processed by Lemon Squeezy Inc. ("Lemon Squeezy"), who acts as our Merchant of Record. When you purchase a subscription, you are purchasing from Lemon Squeezy, who is authorized to resell CroPilot on our behalf.

    Lemon Squeezy's Terms

    Your purchase is subject to Lemon Squeezy's Terms of Service in addition to these Terms.

    Billing & Invoicing

    Lemon Squeezy handles all billing, invoicing, tax calculation, and payment processing. Invoices will be issued by Lemon Squeezy, not CroPilot. Lemon Squeezy is responsible for calculating, collecting, and remitting applicable sales tax, VAT, or GST based on your location.

    Pricing & Renewal

    CroPilot offers free and paid subscription plans. Pricing is available at cropilot.ai/pricing. Paid subscriptions automatically renew at the end of each billing period unless canceled. You authorize Lemon Squeezy to charge your payment method for renewal fees.

    Failed Payments

    If payment fails, Lemon Squeezy will attempt to charge your payment method up to 3 times. Your service may be suspended or terminated after repeated payment failures.

    Shopify Billing

    If you subscribe to CroPilot through the Shopify App Store, your subscription is billed through Shopify's Billing API and appears on your Shopify invoice. In this case, Shopify's billing terms apply instead of Lemon Squeezy's terms for payment processing.

    5. Refund Policy

    30-Day Money-Back Guarantee

    First-time subscribers are eligible for a full refund within 30 days of their initial purchase, no questions asked. This applies to both monthly and annual plans.

    After 30 Days

    • Monthly Plans: Non-refundable after the 30-day trial period
    • Annual Plans: Non-refundable after 30 days from purchase

    How to Request a Refund

    To request a refund, email support@cropilot.ai with your account email and reason for refund. Refunds are processed by Lemon Squeezy within 5-10 business days.

    Cancellation

    You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until then. No partial refunds for unused time.

    6. Tracking Script & DOM Modification

    IMPORTANT: Please read this section carefully. By using CroPilot, you acknowledge and accept these technical operations and associated risks.

    Code Injection

    CroPilot's optimization features operate by injecting code (JavaScript, CSS, and HTML modifications) into your website visitors' browsers. This modifies the Document Object Model (DOM) to display experimental variants and track behavior.

    Potential Risks

    You acknowledge that DOM modifications may:

    • Cause visual inconsistencies or layout issues
    • Conflict with your existing scripts, frameworks, or third-party tools
    • Impact page load performance
    • Temporarily hide page content (anti-flicker functionality)
    • Interfere with checkout flows, forms, or other critical functionality
    • Display incorrect pricing, product information, or content

    No Guarantee of Compatibility

    We do not guarantee that CroPilot's script will be compatible with all websites, content management systems, JavaScript frameworks, e-commerce platforms, or browser configurations.

    Your Responsibility to Test

    YOU ARE SOLELY RESPONSIBLE for thoroughly testing all experiments and variants in staging environments before deploying to production. You should maintain the ability to quickly disable CroPilot's script if issues arise.

    E-Commerce Warning

    If you use CroPilot on e-commerce websites, we STRONGLY RECOMMEND excluding checkout pages, payment pages, and cart pages from experiments. CroPilot is not responsible for any issues with order processing, payment failures, or cart abandonment.

    Third-Party Dependencies

    CroPilot may load third-party libraries from CDN providers. We are not responsible for the availability, security, or functionality of these third-party resources.

    7. AI-Generated Recommendations

    CroPilot uses artificial intelligence, including large language models, to generate optimization recommendations, variant suggestions, and analytical insights.

    AI Limitations

    AI-generated content may be inaccurate, incomplete, outdated, biased, or inappropriate for your specific use case. AI outputs are probabilistic and may contain errors or "hallucinations."

    Not Professional Advice

    AI-generated recommendations do not constitute professional marketing, business, legal, or financial advice. You should not rely solely on AI suggestions for business decisions.

    Human Review Required

    YOU ARE RESPONSIBLE for reviewing, validating, and approving all AI-generated variants and recommendations before deployment. CroPilot is not responsible for business outcomes resulting from implementing AI suggestions without adequate human review.

    No Warranty of Accuracy

    We make no warranty regarding the accuracy, reliability, completeness, or suitability of AI-generated content. All AI outputs are provided "AS IS" without any guarantee.

    8. Disclaimer of Liability for Business Results

    THIS SECTION LIMITS OUR LIABILITY. PLEASE READ IT CAREFULLY.

    No Guaranteed Results

    CroPilot is a tool to assist with conversion rate optimization. WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE SERVICE WILL RESULT IN INCREASED CONVERSIONS, REVENUE, CUSTOMERS, OR ANY SPECIFIC BUSINESS OUTCOME.

    No Liability for Business Losses

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CROPILOT SHALL NOT BE LIABLE FOR ANY:

    • Lost revenue, sales, or orders
    • Lost profits or anticipated profits
    • Lost customers or business opportunities
    • Damage to business reputation or goodwill
    • Cart abandonment or checkout failures
    • Pricing display errors caused by experiments
    • Payment processing disruptions
    • Website downtime or performance issues
    • Visitor complaints or customer service issues
    • Any other direct, indirect, incidental, special, consequential, or punitive damages

    WHETHER ARISING FROM EXPERIMENTS, SCRIPT ERRORS, AI RECOMMENDATIONS, SERVICE OUTAGES, OR ANY OTHER CAUSE RELATED TO YOUR USE OF THE SERVICE.

    Conversion Rate Fluctuations

    Conversion rates are affected by numerous factors outside CroPilot's control, including market conditions, seasonality, competition, and user behavior. You acknowledge that A/B test results may not be statistically significant, and implementing "winning" variants does not guarantee sustained performance improvements.

    E-Commerce Specific Risks

    If you use CroPilot on e-commerce websites, you accept full responsibility for ensuring experiments do not interfere with product listings, pricing displays, add-to-cart functionality, checkout flows, payment processing, or order confirmation. YOU ASSUME ALL RISK for revenue, orders, and customers lost due to experiments or script issues.

    9. Data Collection & Privacy Compliance

    You Are the Data Controller

    When you install CroPilot's tracking script on your website, YOU are the Data Controller for personal data collected from your website visitors under GDPR, CCPA, and other applicable privacy laws. CroPilot acts as a Data Processor on your behalf.

    Your Consent Obligations

    You are solely responsible for:

    • Obtaining valid consent from your website visitors before CroPilot tracking is activated, where required by law (GDPR, ePrivacy Directive, CCPA, etc.)
    • Implementing appropriate cookie consent mechanisms (CMP)
    • Updating your website's privacy policy to disclose CroPilot's data collection
    • Honoring visitor opt-out requests and Do Not Track signals
    • Complying with all applicable privacy and data protection laws

    Prohibited Data Collection

    You may NOT configure CroPilot to collect:

    • Passwords or authentication credentials
    • Payment card numbers or financial account details
    • Government-issued identification numbers
    • Health information subject to HIPAA or similar regulations
    • Data from children under 16 without verifiable parental consent
    • Any data prohibited by applicable law

    Data Processing Agreement (DPA)

    A Data Processing Agreement is available for customers who require one for GDPR or other compliance purposes. Contact privacy@cropilot.ai to request a DPA.

    Indemnification for Privacy Violations

    You agree to indemnify and hold CroPilot harmless from any claims, damages, fines, or penalties arising from your failure to obtain proper consent or comply with applicable privacy laws.

    Shopify Integration

    If you install CroPilot via the Shopify App Store, the following additional terms apply:

    • Your use of CroPilot's Shopify integration is subject to Shopify's API Terms of Service in addition to these Terms.
    • CroPilot accesses your Shopify store data (orders, script tags, and customer events via web pixel) solely to provide conversion optimization services as described in our Privacy Policy.
    • You remain bound by Shopify's own Terms of Service and are responsible for ensuring your use of CroPilot experiments complies with Shopify's Acceptable Use Policy.
    • Shopify merchants who install CroPilot agree that customer event data collected via the Web Pixel extension is processed in accordance with Shopify's customer privacy consent framework.

    10. Acceptable Use

    Permitted Use

    You may use CroPilot solely for lawful purposes and in accordance with these Terms. CroPilot is intended for conversion rate optimization on websites you own or have explicit authorization to track.

    Prohibited Activities

    You may NOT:

    • Track websites you do not own or have authorization for
    • Use CroPilot to collect personal information without proper consent
    • Violate any laws including GDPR, CCPA, or other privacy regulations
    • Attempt to reverse engineer, hack, or disrupt the Service
    • Use CroPilot for illegal, harmful, fraudulent, or unethical purposes
    • Resell, sublicense, or redistribute CroPilot without written permission
    • Use automated systems to scrape or access the Service beyond normal use
    • Circumvent rate limits, usage restrictions, or security measures
    • Use CroPilot to optimize websites containing illegal, offensive, or harmful content

    11. A/B Testing & Experimentation

    Statistical Significance

    CroPilot provides statistical analysis of experiment results. You acknowledge that results require sufficient sample size to be meaningful, statistical significance does not guarantee future performance, and external factors may influence conversion rates during experiments.

    Traffic Allocation

    When running experiments, CroPilot allocates visitors to control and variant groups. This means a portion of your traffic will see modified content. You accept responsibility for any business impact from showing experimental variants.

    Experiment Conflicts

    Running multiple experiments that affect the same page elements may cause unpredictable behavior. You are responsible for managing experiment scope and avoiding conflicts.

    Reverting Changes

    You can disable experiments at any time through your dashboard. Changes take effect within minutes but may not be instantaneous due to browser caching and CDN propagation.

    12. Service Availability & Limitations

    Uptime Target

    We target 99.9% uptime for CroPilot's core services but do not guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

    Graceful Degradation

    If CroPilot's script fails to load or encounters errors, your website will continue to function normally, showing original content. Our anti-flicker functionality includes a timeout (typically 1.5 seconds) to ensure content displays even if our servers are slow or unavailable.

    Rate Limits

    Each plan has rate limits on visitor tracking, A/B tests, and API requests. Exceeding limits may result in throttling or temporary service interruption.

    Service Changes

    We reserve the right to modify, suspend, or discontinue any feature of the Service at any time. We will provide reasonable notice for material changes affecting your use.

    No Warranty

    THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

    13. Intellectual Property

    CroPilot Technology

    CroPilot and all related trademarks, logos, software, algorithms, AI models, and technology are owned by CROPILOT AS. You receive no rights to our underlying technology except the limited license to use the Service as described in these Terms.

    Your Content

    You retain ownership of all data you input into CroPilot, including website content and visitor data. By using the Service, you grant us a limited, non-exclusive license to process your data solely to provide the Service.

    AI-Generated Content

    Variants and recommendations generated by CroPilot's AI are provided for your use on your website. However, we make no representation that AI outputs are original or non-infringing. You are responsible for ensuring implemented variants do not infringe third-party rights.

    Feedback

    Any suggestions, ideas, or feedback you provide about CroPilot may be used by us to improve the Service without obligation or compensation to you.

    14. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

    • CROPILOT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.
    • OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO CROPILOT IN THE 12 MONTHS PRECEDING THE CLAIM.
    • THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    Some jurisdictions do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above limitations may not apply.

    15. Indemnification

    You agree to indemnify, defend, and hold harmless CROPILOT AS, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

    • Your use of the Service, including any experiments, variants, or changes you deploy
    • Your violation of these Terms
    • Your violation of any third-party rights, including intellectual property or privacy rights
    • Your violation of applicable laws, including privacy and data protection laws
    • Your failure to obtain proper consent from website visitors
    • Claims by your website visitors, customers, or end users related to data collection, experiments, or website changes
    • Business disputes with your customers arising from CroPilot-related changes to your website
    • Any content you create, upload, or deploy through the Service

    This indemnification obligation survives termination of your account and these Terms.

    16. Account Termination

    Termination by You

    You may terminate your account at any time through account settings or by contacting support@cropilot.ai. Data will be deleted within 30 days of termination.

    Termination by CroPilot

    We reserve the right to suspend or terminate your account immediately for:

    • Violation of these Terms
    • Non-payment after multiple failed attempts
    • Fraudulent or illegal activity
    • Abuse of the Service or our staff
    • Any activity that harms other users or CroPilot's reputation

    Effect of Termination

    Upon termination, your access to the Service ceases immediately. You remain responsible for all fees incurred prior to termination. You may export your data before termination; after 30 days, data may be permanently deleted.

    17. Dispute Resolution & Governing Law

    Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Norway, without regard to conflict of law provisions.

    Good Faith Resolution

    Before initiating legal proceedings, you agree to attempt to resolve any dispute through good faith negotiation by contacting us at legal@cropilot.ai. We will respond within 30 days.

    Jurisdiction

    Any disputes arising from these Terms or the Service that cannot be resolved through negotiation shall be subject to the exclusive jurisdiction of the courts of Oslo, Norway.

    Consumer Rights

    If you are a consumer in the European Economic Area, you may also have the right to bring proceedings in your country of residence and may benefit from mandatory consumer protection laws.

    18. Force Majeure

    CroPilot shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

    • Acts of God, natural disasters, or severe weather
    • Government actions, regulations, or embargoes
    • War, terrorism, or civil unrest
    • Internet or telecommunications failures
    • Third-party service provider outages (CDN, cloud hosting, payment processors)
    • Cyberattacks, DDoS attacks, or security incidents
    • Pandemic or public health emergencies

    During such events, CroPilot's script may fail to load or function, causing your website to display original content without experiments. This is by design to ensure your website remains operational.

    19. Miscellaneous

    Entire Agreement: These Terms, together with our Privacy Policy and any DPA, constitute the entire agreement between you and CroPilot regarding the Service.

    Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full effect.

    Waiver: No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

    Assignment: You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction in connection with a merger, acquisition, or sale of assets.

    Notices: We may send notices to the email address associated with your account. You are responsible for keeping your email address current.

    Headings: Section headings are for convenience only and have no legal effect.

    Questions About These Terms?

    We're here to help clarify any questions about these Terms of Service.

    Legal Inquiries: legal@cropilot.ai

    General Support: support@cropilot.ai

    Privacy & DPA Requests: privacy@cropilot.ai

    CROPILOT AS • Org. nr: 937 028 245

    Elisenbergveien 17, 0265 OSLO, Norway